How Small Digital Publishers Can Grow Their Network and Save Time

Posted by lydiagilbertson

Being a small or startup publishing company is hard. The digital advertising industry is broken. Larger companies like Vox and Buzzfeed are some of the only online publications that can hope to monetize their content effectively. Smaller niche publications often have an even harder time attracting return visitors or getting people outside of their current active users to see their content at all. Already at a disadvantage, most small publications are also understaffed and underfunded. These publications can use content marketing and search marketing concepts within their online distribution strategy to better reach their audiences and to compete with bigger publications.

Platforms as distributors

Somehow, platforms have long been both the saviors and the destroyers of the digital publishing industry. Regardless, they've become a necessary evil for the content distribution strategy of almost all online publishing companies. There's no real harm in trying out different ways to reach your audience, but don’t waste your time on a platform that isn’t growing your audience or enhancing its engagement. The usual contenders being Facebook and Twitter, there are a few more platforms that can be easily utilized towards helping you to reach your audience.

1. AMP

Google’s Accelerated Mobile Page (AMP) project is a complex attempt by Google to make pages load faster on mobile devices, keep users on their platform, and to better engage with the publishing community. Many larger sites report a lot of success using AMP. Smaller publishers may be wary of trying out AMP on their sites, out of fear that it will further overwork their staff or that it requires an intense amount of web development knowledge. However, Google AMP is fairly simple to implement (more on how further down the page) if you're using WordPress or another common content management system.

Companies using WordPress will have an especially easy time adding AMP to the list of ways they distribute their content. Both WordPress and Yoast have plugins available to put (and manage) your content into the AMP format. Medium is also in the process of allowing its users an easy way to designate AMP content. Here are a few things to keep in mind before publishing your content via AMP:

1. Make sure it’s in article format. AMP is meant for blog posts and news articles, so don't try to publish products or landing pages using Google AMP.
2. Be conscious of the audience you're publishing for when using AMP. Articles that appear in the Google AMP carousel in the SERP are usually topical and considered “news.”
3. If your site is struggling with speed issues, AMP could be a part (but not all) of the solution, as it will help your articles load more quickly on mobile devices.
4. If your site doesn't use WordPress, implementing AMP might be a little bit harder than just downloading a plugin for your CMS. Find more out about that process here.
5. Analytics tracking should be included in your overall traffic and segmented to show how much traffic comes from AMP. Find out more about AMP and Google Analytics here.

2. Medium

Medium is another platform that can help more users to see your content and stay on the page long enough to read it. Like any platform, hosting your entire site on Medium comes with the risk of giving your content to another entity rather than your own website. This is a concern because hosting all of your content somewhere like Medium means it could make changes to the platform that you may not like, or in severe situations shut down entirely (and take your content with it). It also has limited capabilities with on-page ads. However, there are some larger publishers that have been adopting Medium as their main source of content distribution. There are several benefits to doing this:

1. Medium has a built-in audience of millions of engaged readers.
2. Most of the content on Medium is high quality.
3. Migrating your entire site to the Medium platform is actually relatively easy for both WordPress and non-WordPress sites. Be sure to keep in mind that hosting all of your content on a platform can be risky.

Another way to utilize Medium’s built-in audience is to republish your content onto the platform. Medium allows for its users to write content on their platform and then canonicalize to their own website (that's not on Medium). This allows small publishers to pick which content goes on Medium (much like a social media platform) in order to make sure it's targeted to Medium’s user-base.

3. Google News

Google News is a section of the search engine results page that focuses entirely on timely news content. In order for many websites to be featured in this specialized SERP, they have to go through the application process and get accepted into the Google News program. After acceptance, the site has to follow and keep a specific set of meta tags up-to-date, only posting timely content designated for the platform. Find out more about how to get accepted into Google News here.

Utilize content marketing tools

Outside of monetization, the number-one hurdle that most small publishing companies face is being understaffed and overworked. One way to remedy this is using tools that help diminish the workload involved in managing content-heavy sites. Here are a list of tools that can help small publishers cut down on their tasks:

1. CoSchedule

CoSchedule is editorial calendar software that minimizes time spent keeping track of all of the posts you want/need to do on any given day. It’s designed for both small and enterprise companies, but is better suited for smaller ones due to its all-in-one approach. CoSchedule allows you to plan your posts in advance and set a time for when to post them on social media platforms, all in a single tool.

2. BuzzSumo

Ideating different pieces of content for your site takes a significant amount of time. Utilizing a tool like BuzzSumo could help you to come up with a ton of different article concepts based on what’s trending on different social media platforms.

3. Canva

Having a small team usually means that your graphic designer is extremely busy (or nonexistent). Making quick graphics and supplementary images for your posts can totally be done utilizing Canva, without bogging down your graphics team with more work than it can handle (plus, there’s a free version).

Focus on your niche

Find your niche and build your audience. Obviously, this is easier said than done. But, it’s extremely important as a small publisher to be filling a void or taking a different perspective in the already overflowing content funnel of the Internet. Find your unique voice and the people that want to hear it. Sticking to your publication's brand or niche will in turn build you a specialized audience. This allows prospective advertisers to better target and then convert using your content.

Don’t always focus on quantity, but quality

Similar to the last point, in addition to not overstretching your genre, don’t overstretch your posting frequency. Rather than posting more times per day just to meet an imaginary quota, it’s better to create fewer posts of higher quality. Moz did a publishing experiment that illustrates the complexity of publishing frequency and content quality. Pay more attention to what your users want rather than what you assume Google does.

Summary

Being a small publishing company is hard. Most small publications find themselves understaffed and overworked trying to catch up with much larger companies.The best way to try to compete with larger publishing companies is to keep your focus small and to use external applications. They'll help you save time and make creating easier. Utilize all of the platforms that work for your audience — not just all of the platforms available.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

How Small Digital Publishers Can Grow Their Network and Save Time

Posted by lydiagilbertson

Being a small or startup publishing company is hard. The digital advertising industry is broken. Larger companies like Vox and Buzzfeed are some of the only online publications that can hope to monetize their content effectively. Smaller niche publications often have an even harder time attracting return visitors or getting people outside of their current active users to see their content at all. Already at a disadvantage, most small publications are also understaffed and underfunded. These publications can use content marketing and search marketing concepts within their online distribution strategy to better reach their audiences and to compete with bigger publications.

Platforms as distributors

Somehow, platforms have long been both the saviors and the destroyers of the digital publishing industry. Regardless, they've become a necessary evil for the content distribution strategy of almost all online publishing companies. There's no real harm in trying out different ways to reach your audience, but don’t waste your time on a platform that isn’t growing your audience or enhancing its engagement. The usual contenders being Facebook and Twitter, there are a few more platforms that can be easily utilized towards helping you to reach your audience.

1. AMP

Google’s Accelerated Mobile Page (AMP) project is a complex attempt by Google to make pages load faster on mobile devices, keep users on their platform, and to better engage with the publishing community. Many larger sites report a lot of success using AMP. Smaller publishers may be wary of trying out AMP on their sites, out of fear that it will further overwork their staff or that it requires an intense amount of web development knowledge. However, Google AMP is fairly simple to implement (more on how further down the page) if you're using WordPress or another common content management system.

Companies using WordPress will have an especially easy time adding AMP to the list of ways they distribute their content. Both WordPress and Yoast have plugins available to put (and manage) your content into the AMP format. Medium is also in the process of allowing its users an easy way to designate AMP content. Here are a few things to keep in mind before publishing your content via AMP:

1. Make sure it’s in article format. AMP is meant for blog posts and news articles, so don't try to publish products or landing pages using Google AMP.
2. Be conscious of the audience you're publishing for when using AMP. Articles that appear in the Google AMP carousel in the SERP are usually topical and considered “news.”
3. If your site is struggling with speed issues, AMP could be a part (but not all) of the solution, as it will help your articles load more quickly on mobile devices.
4. If your site doesn't use WordPress, implementing AMP might be a little bit harder than just downloading a plugin for your CMS. Find more out about that process here.
5. Analytics tracking should be included in your overall traffic and segmented to show how much traffic comes from AMP. Find out more about AMP and Google Analytics here.

2. Medium

Medium is another platform that can help more users to see your content and stay on the page long enough to read it. Like any platform, hosting your entire site on Medium comes with the risk of giving your content to another entity rather than your own website. This is a concern because hosting all of your content somewhere like Medium means it could make changes to the platform that you may not like, or in severe situations shut down entirely (and take your content with it). It also has limited capabilities with on-page ads. However, there are some larger publishers that have been adopting Medium as their main source of content distribution. There are several benefits to doing this:

1. Medium has a built-in audience of millions of engaged readers.
2. Most of the content on Medium is high quality.
3. Migrating your entire site to the Medium platform is actually relatively easy for both WordPress and non-WordPress sites. Be sure to keep in mind that hosting all of your content on a platform can be risky.

Another way to utilize Medium’s built-in audience is to republish your content onto the platform. Medium allows for its users to write content on their platform and then canonicalize to their own website (that's not on Medium). This allows small publishers to pick which content goes on Medium (much like a social media platform) in order to make sure it's targeted to Medium’s user-base.

3. Google News

Google News is a section of the search engine results page that focuses entirely on timely news content. In order for many websites to be featured in this specialized SERP, they have to go through the application process and get accepted into the Google News program. After acceptance, the site has to follow and keep a specific set of meta tags up-to-date, only posting timely content designated for the platform. Find out more about how to get accepted into Google News here.

Utilize content marketing tools

Outside of monetization, the number-one hurdle that most small publishing companies face is being understaffed and overworked. One way to remedy this is using tools that help diminish the workload involved in managing content-heavy sites. Here are a list of tools that can help small publishers cut down on their tasks:

1. CoSchedule

CoSchedule is editorial calendar software that minimizes time spent keeping track of all of the posts you want/need to do on any given day. It’s designed for both small and enterprise companies, but is better suited for smaller ones due to its all-in-one approach. CoSchedule allows you to plan your posts in advance and set a time for when to post them on social media platforms, all in a single tool.

2. BuzzSumo

Ideating different pieces of content for your site takes a significant amount of time. Utilizing a tool like BuzzSumo could help you to come up with a ton of different article concepts based on what’s trending on different social media platforms.

3. Canva

Having a small team usually means that your graphic designer is extremely busy (or nonexistent). Making quick graphics and supplementary images for your posts can totally be done utilizing Canva, without bogging down your graphics team with more work than it can handle (plus, there’s a free version).

Focus on your niche

Find your niche and build your audience. Obviously, this is easier said than done. But, it’s extremely important as a small publisher to be filling a void or taking a different perspective in the already overflowing content funnel of the Internet. Find your unique voice and the people that want to hear it. Sticking to your publication's brand or niche will in turn build you a specialized audience. This allows prospective advertisers to better target and then convert using your content.

Don’t always focus on quantity, but quality

Similar to the last point, in addition to not overstretching your genre, don’t overstretch your posting frequency. Rather than posting more times per day just to meet an imaginary quota, it’s better to create fewer posts of higher quality. Moz did a publishing experiment that illustrates the complexity of publishing frequency and content quality. Pay more attention to what your users want rather than what you assume Google does.

Summary

Being a small publishing company is hard. Most small publications find themselves understaffed and overworked trying to catch up with much larger companies.The best way to try to compete with larger publishing companies is to keep your focus small and to use external applications. They'll help you save time and make creating easier. Utilize all of the platforms that work for your audience — not just all of the platforms available.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

http://ift.tt/2pI6WEs

Offline & Organic: The Two Rivers That Feed Modern Local SEO

Posted by MiriamEllis

The craft that is your business navigates the local waterways. Whether yours is an independently owned natural foods store or a medical enterprise with hundreds of locations, it can be easy to get lost cresting all of the little waves that hit our industry, week by week, year after year.

Google endorses review kiosks and then outlaws them. They pop your dental practice into a carousel and then disband this whole display for your industry. You need to be schema-encoded, socially active, mobile-friendly, voice-ready… it’s a lot to take in. So let’s weigh anchor for a few minutes, in the midst of these never-ending eddies, to evaluate whether all of the developments of the past few years add up to a disjointed jumble of events or represent a genuine sea change in our industry. Let’s see which way the wind is really blowing in local search marketing.

The organic SEO journey is now our own

If you’ve only been working in SEO for a couple of years, you may think I’m telling you a fishy yarn when I say there was a time not long ago when this otherwise brilliant industry was swamped with forum discussions about how much you could move the ranking needle by listing 300 terms in a meta keywords tag, putting hidden text on website pages, buying 5,000 links from directories that never saw the light of day in the SERPs and praying to the idol of PageRank.

I’m not kidding — it was really like this, but even back then, the best in the business were arguing against building a marketing strategy largely based on exploiting search engines’ weaknesses or by pinning your brand to iffy, spammy or obsolete practices. The discourse surrounding early SEO was certainly lively!

Then came Panda, Penguin, and all of the other updates that not only targeted poor SEO practices, but more importantly, established a teaching model from which all digital marketers could learn to visualize Google’s interpretation of relevance. There were many updates before these big ones, but I mention them because, along with Hummingbird, they combine to set much of the stage for where the SEO industry is at today, after 17 years of signals from Google schooling us in their worldview of search. If I could sum up what Google has taught us in 3 points, they would be:

1. Market to humans, and let that rule how you write, earn links, design pages and otherwise promote your business
2. Have a technician handy to avoid technical missteps that thwart growth
3. Your brand will live or die by the total reputation it builds, both in terms of search engines and the public

Most of what I see being written across the SEO industry today relates to these three concepts which form a really sane picture of a modern marketing discipline — a far cry from stuffed footers and doorway pages, right? Yes, I’m still getting emails promising me #1 Google rankings, but by and large, it’s been inspirational watching the SEO industry evolve to earn a serious place in the wide world of marketing.

Now, how does all this relate to local SEO?

There are two obvious reasons why the traditional SEO industry’s journey relates to our own:

1. Organic strength impacts local rankings
2. Local businesses need organic (sometimes called local-organic) rankings, too

This means that for our agencies’ clients, we’ve got to deliver the goods just the way an organic SEO company would. I’d bet a nickel there isn’t a week that goes by that you don’t find yourself explaining to an SAB owner that you’re unlikely to earn him local rankings for his service cities where he lacks a physical location, but you are going to get him every bit of organic visibility you can via his website’s service city landing pages and supporting marketing. And for your brick-and-mortar clients, you are filling the first few pages of Google with both company website and third-party content that creates the consumer picture we call “reputation.”

It’s organic SEO that populates your clients’ most important organic search results with the data that speak most highly of them, even if this SEO is being done by Yelp or TripAdvisor. Because of this, I advocate studying the history of Google’s updates and how it has impacted the organic SEO community’s understanding of Google’s increasingly obvious emphasis on trust and relevance.

And, I will go one further than this. You are going to need real SEO tools to manage the local search marketing for your clients in the most competitive geo-industries. Consider that with the release of the Local Search Ranking Factors 2017 study, experts have cited that:

• 5 of the top 20 local pack/finder factors relate to links
• Quality/authority of inbound links to domain was chosen as the #1 local-organic ranking factor.

Add to this the top placement of factors like domain authority of website and the varieties of appropriate keyword usage.

In other words, for your client who owns a bakery in rural Iowa, you’ll likely need basic organic SEO skills to get them all the visibility they need, but for your attorney in Los Angeles, your statewide medical practice and your national restaurant chain with 600 locations, having organic SEO tools at the professional level of something like Moz Pro in your marketing kit is what will enable you to grab that competitive edge your bigger clients absolutely have to have, and to hold onto it for them over time.

The organic river is definitely feeding the local one, and your ability to evaluate links, analyze SERPs, and professionally optimize pages is part of your journey now.

The offline PR journey is now our own

I sometimes wonder if my fellow local SEOs feel humbled, as I do, when talking to local business owners who have been doing their own marketing for 20, 30, or even 40 years. Pre-Internet, these laudable survivors have been responsible for deciding everything from how to decorate the storefront for a Memorial Day sale, to mastering customer service, to squeezing ROI instead of bankruptcy out of advertising in newspapers, phone directories, coupon books, radio, billboards and local TV. I call to mind the owner of a family business I consulted with who even sang his own jingle in an effort to build his local brand in his community. Small business owners, in particular, really put it all on the line in their consumer appeals, because their survival is at stake.

By contrast, our local SEO industry is still taking baby steps on a path forged by the likes of Wayside Inn (est. 1797), Macy’s (est. 1858), and the Fuller Brush Man, (est. 1906). These stalwarts of selling to local consumers have seen it all (and tried much of it) in the search for visibility, from Burma-Shave billboards to “crazy” local car dealer ads.

In the 1960’s, Pillsbury VP Robert Keith published an anecdotal article which promoted, in part, a consumer-centric model for marketing, and though his work has been criticized, some of his concepts resemble the mindset we see being espoused by today’s best marketers.

Very often, being consumer-centric is nearly analogous to being honest. Just as the organic SEO world has been taught by Google that “tricking” Internet users and search engines with inauthentic signals doesn’t pay off in the long run, making false claims on your offline packaging or TV ads is likely to be quickly caught and widely publicized to consumers in the digital age. If your tacos don’t really contain seasoned beef, your 12-packs of soda aren’t really priced at $3.00, and your chewing gum doesn’t really kill germs, can your brand stand the backlash when these deceptions are debunked?

And even for famous brands like Macy’s that have successfully served the public for decades, the simple failure to continuously create an engaging in-store experience or to compete adeptly in a changing market can contribute to serious losses, including store closures. Offline marketing is truly tough.

And, how does all this relate to local SEO?

Yes, the “three grumpy woman” price gouging and doing “the dodgy”, the desk clerk who screams when asked about wi-fi, and the unmanaged but widely publicized wrong hours of operation — they say local business owners fear negative reviews, but local SEOs are the ones who walk into these situations with incoming clients and say, “My gosh, just what have these people been doing? How do I fix this?”

The forces of organic SEO (high visibility) and offline marketing (consumer-centricity) face off on our playing field, and often, the first intimation we get of our clients’ management of the in-store experience comes from reading the online reputation they’ve built on the first few pages of Google. Sometimes we applaud what we discover, sometimes we quake in our boots. It’s become increasingly apparent that, as local SEOs, we aren’t just going to be able to concentrate on optimizing title tags or managing citations, because the offline world we work to build the online mirror image of will reflect all of the following attributes pertaining to our clients:

• Consumer guarantee policies
• Staff hiring and training practices
• Cleanliness
• Quality
• Pricing
• Convenience
• Perception of fairness/honesty
• Personality of owner/management/staff

This list has nothing to do with online technical work, but everything to do with the company culture of the businesses we serve.

Because of this, local SEOs who lack a basic understanding of how customer service works in the offline world won’t be fully equipped to consult with clients who may need as much help defining the USP of their business as they do managing its local promotion. Predominantly, we work remotely and can’t walk into our client’s hotel or medical practice. We glean clues from what we see online (just like consumers) and if we can build our knowledge of the history of traditional marketing, we’ll have more authority to bring to consultations that address in-store problems in honest, gutsy ways while also maximizing overlooked opportunities.

I once walked into a small, quaint bakery selling dainty little cakes and expensive beverages, decorated in a cozy floral scheme; a place my auntie might have liked to take tea with a friend. The in-store music in this haven of ladylike repose? Heavy metal so loud it hurt my ears, despite being popular with the two kids left to man the shop while the owner was nowhere in evidence. The place was gone within a year.

As local SEOs, we can’t fix owners who aren’t determined to succeed, but our study of traditional marketing principles and consumer behavior can help us integrate the offline stream into the local, online one, making us better advisors. Likely you are already teaching the art of the offline review-ask. Whether your agency builds on this to begin managing billboards and print mailers directly for clients, or you are only in on meetings about these forms of outreach, the more you know, the better your chances at running successful campaigns.

It’s all local now, plus....

In communities across the US, townsfolk have long carried out the tradition of gathering on sidewalks for the pageantry of the annual parade in which the hallmarks of local life stream by them in procession. Local school marching bands, the hardware store’s float made entirely out of gardening tools, the church group in homemade Biblical costumes, the animal shelter with dogs in tow, and the Moose Club riding in an open car, waving to the crowd.

This is where we step in, leading the the local parade to march it past the eyes of digital consumers. We bring the NAP, citations, locally optimized content and review management into the stream, teaching clients how to be noticed by the crowd. And, we do this on the shoulders of the organic SEO and offline marketing communities’ constantly improving sense of the importance of truth in advertising.

In other words, everything that is offline, everything that is organic is now our own. We are simply adding the digital location data layer and a clear sense of direction to bring it all together. And, just to clarify, it’s not that the organic and offline streams weren’t feeding our particular river in the past — they always have been. It’s just that it has become increasingly obvious that a multi-disciplinary understanding does really belong to the work we do as local SEOs.

Manning a yare local SEO boat & charting a savvy course for the future

In the lingo of old salts at sea, a “yare” ship is one that is that is quick, agile and lively, and that’s exactly what your business or agency needs to be to handle the small but constant changes that impact the local SEO industry.

From the annals of local SEO history, you can find record after record of some of the top practitioners stating after each new update, filter or guideline change that their clients were only minorly affected instead of sunk deep. How do they achieve this enviable position? I’ve concluded that it’s because they have:

1. Become expert at seeing the holistic picture of marketing
2. Base their practices on this, sticking to basic guidelines and seeing human connections as the end goal of all marketing efforts

It’s by building up a sturdy base of intelligent, homocentric marketing materials (website, citations, social contributions, in-store, print, radio, etc.) that businesses can stand firm when there’s a slight change in the weather. It doesn’t matter whether Google hides or shows review stars, hammers down on thin content or on suspicious links because the bulk of the efforts being made by the business and its marketers aren’t tied to the minutiae of search engines’ whims — they’re tied to consumers.

It’s because of this dedicated consumer tie that enough that is good has been built to protect the business against massive losses with each new update or rule. Even a few bad reviews are really no problem. Consumers are still finding the business. Revenue is still coming in. Because of this sturdy base, the business can be yare, making quick, agile adjustments to fix problems and maximize the benefits of new opportunities which arise with each small change, rather than having to bail themselves out on a ship that has been sunk due to lack of broader marketing vision.

Let’s sum it up by saying that to chart a good course for future success, your company must know the technical aspects and historical tenets of local, organic, and offline marketing — but above all else, you must know consumers and have a business heart dedicated to their service. A mature heart is one that wisely balances the needs of self with the needs of others. I, for one, find my own heart all-in participating in this exciting and necessary maturation of our industry.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

Offline & Organic: The Two Rivers That Feed Modern Local SEO

Posted by MiriamEllis

The craft that is your business navigates the local waterways. Whether yours is an independently owned natural foods store or a medical enterprise with hundreds of locations, it can be easy to get lost cresting all of the little waves that hit our industry, week by week, year after year.

Google endorses review kiosks and then outlaws them. They pop your dental practice into a carousel and then disband this whole display for your industry. You need to be schema-encoded, socially active, mobile-friendly, voice-ready… it’s a lot to take in. So let’s weigh anchor for a few minutes, in the midst of these never-ending eddies, to evaluate whether all of the developments of the past few years add up to a disjointed jumble of events or represent a genuine sea change in our industry. Let’s see which way the wind is really blowing in local search marketing.

The organic SEO journey is now our own

If you’ve only been working in SEO for a couple of years, you may think I’m telling you a fishy yarn when I say there was a time not long ago when this otherwise brilliant industry was swamped with forum discussions about how much you could move the ranking needle by listing 300 terms in a meta keywords tag, putting hidden text on website pages, buying 5,000 links from directories that never saw the light of day in the SERPs and praying to the idol of PageRank.

I’m not kidding — it was really like this, but even back then, the best in the business were arguing against building a marketing strategy largely based on exploiting search engines’ weaknesses or by pinning your brand to iffy, spammy or obsolete practices. The discourse surrounding early SEO was certainly lively!

Then came Panda, Penguin, and all of the other updates that not only targeted poor SEO practices, but more importantly, established a teaching model from which all digital marketers could learn to visualize Google’s interpretation of relevance. There were many updates before these big ones, but I mention them because, along with Hummingbird, they combine to set much of the stage for where the SEO industry is at today, after 17 years of signals from Google schooling us in their worldview of search. If I could sum up what Google has taught us in 3 points, they would be:

1. Market to humans, and let that rule how you write, earn links, design pages and otherwise promote your business
2. Have a technician handy to avoid technical missteps that thwart growth
3. Your brand will live or die by the total reputation it builds, both in terms of search engines and the public

Most of what I see being written across the SEO industry today relates to these three concepts which form a really sane picture of a modern marketing discipline — a far cry from stuffed footers and doorway pages, right? Yes, I’m still getting emails promising me #1 Google rankings, but by and large, it’s been inspirational watching the SEO industry evolve to earn a serious place in the wide world of marketing.

Now, how does all this relate to local SEO?

There are two obvious reasons why the traditional SEO industry’s journey relates to our own:

1. Organic strength impacts local rankings
2. Local businesses need organic (sometimes called local-organic) rankings, too

This means that for our agencies’ clients, we’ve got to deliver the goods just the way an organic SEO company would. I’d bet a nickel there isn’t a week that goes by that you don’t find yourself explaining to an SAB owner that you’re unlikely to earn him local rankings for his service cities where he lacks a physical location, but you are going to get him every bit of organic visibility you can via his website’s service city landing pages and supporting marketing. And for your brick-and-mortar clients, you are filling the first few pages of Google with both company website and third-party content that creates the consumer picture we call “reputation.”

It’s organic SEO that populates your clients’ most important organic search results with the data that speak most highly of them, even if this SEO is being done by Yelp or TripAdvisor. Because of this, I advocate studying the history of Google’s updates and how it has impacted the organic SEO community’s understanding of Google’s increasingly obvious emphasis on trust and relevance.

And, I will go one further than this. You are going to need real SEO tools to manage the local search marketing for your clients in the most competitive geo-industries. Consider that with the release of the Local Search Ranking Factors 2017 study, experts have cited that:

• 5 of the top 20 local pack/finder factors relate to links
• Quality/authority of inbound links to domain was chosen as the #1 local-organic ranking factor.

Add to this the top placement of factors like domain authority of website and the varieties of appropriate keyword usage.

In other words, for your client who owns a bakery in rural Iowa, you’ll likely need basic organic SEO skills to get them all the visibility they need, but for your attorney in Los Angeles, your statewide medical practice and your national restaurant chain with 600 locations, having organic SEO tools at the professional level of something like Moz Pro in your marketing kit is what will enable you to grab that competitive edge your bigger clients absolutely have to have, and to hold onto it for them over time.

The organic river is definitely feeding the local one, and your ability to evaluate links, analyze SERPs, and professionally optimize pages is part of your journey now.

The offline PR journey is now our own

I sometimes wonder if my fellow local SEOs feel humbled, as I do, when talking to local business owners who have been doing their own marketing for 20, 30, or even 40 years. Pre-Internet, these laudable survivors have been responsible for deciding everything from how to decorate the storefront for a Memorial Day sale, to mastering customer service, to squeezing ROI instead of bankruptcy out of advertising in newspapers, phone directories, coupon books, radio, billboards and local TV. I call to mind the owner of a family business I consulted with who even sang his own jingle in an effort to build his local brand in his community. Small business owners, in particular, really put it all on the line in their consumer appeals, because their survival is at stake.

By contrast, our local SEO industry is still taking baby steps on a path forged by the likes of Wayside Inn (est. 1797), Macy’s (est. 1858), and the Fuller Brush Man, (est. 1906). These stalwarts of selling to local consumers have seen it all (and tried much of it) in the search for visibility, from Burma-Shave billboards to “crazy” local car dealer ads.

In the 1960’s, Pillsbury VP Robert Keith published an anecdotal article which promoted, in part, a consumer-centric model for marketing, and though his work has been criticized, some of his concepts resemble the mindset we see being espoused by today’s best marketers.

Very often, being consumer-centric is nearly analogous to being honest. Just as the organic SEO world has been taught by Google that “tricking” Internet users and search engines with inauthentic signals doesn’t pay off in the long run, making false claims on your offline packaging or TV ads is likely to be quickly caught and widely publicized to consumers in the digital age. If your tacos don’t really contain seasoned beef, your 12-packs of soda aren’t really priced at $3.00, and your chewing gum doesn’t really kill germs, can your brand stand the backlash when these deceptions are debunked?

And even for famous brands like Macy’s that have successfully served the public for decades, the simple failure to continuously create an engaging in-store experience or to compete adeptly in a changing market can contribute to serious losses, including store closures. Offline marketing is truly tough.

And, how does all this relate to local SEO?

Yes, the “three grumpy woman” price gouging and doing “the dodgy”, the desk clerk who screams when asked about wi-fi, and the unmanaged but widely publicized wrong hours of operation — they say local business owners fear negative reviews, but local SEOs are the ones who walk into these situations with incoming clients and say, “My gosh, just what have these people been doing? How do I fix this?”

The forces of organic SEO (high visibility) and offline marketing (consumer-centricity) face off on our playing field, and often, the first intimation we get of our clients’ management of the in-store experience comes from reading the online reputation they’ve built on the first few pages of Google. Sometimes we applaud what we discover, sometimes we quake in our boots. It’s become increasingly apparent that, as local SEOs, we aren’t just going to be able to concentrate on optimizing title tags or managing citations, because the offline world we work to build the online mirror image of will reflect all of the following attributes pertaining to our clients:

• Consumer guarantee policies
• Staff hiring and training practices
• Cleanliness
• Quality
• Pricing
• Convenience
• Perception of fairness/honesty
• Personality of owner/management/staff

This list has nothing to do with online technical work, but everything to do with the company culture of the businesses we serve.

Because of this, local SEOs who lack a basic understanding of how customer service works in the offline world won’t be fully equipped to consult with clients who may need as much help defining the USP of their business as they do managing its local promotion. Predominantly, we work remotely and can’t walk into our client’s hotel or medical practice. We glean clues from what we see online (just like consumers) and if we can build our knowledge of the history of traditional marketing, we’ll have more authority to bring to consultations that address in-store problems in honest, gutsy ways while also maximizing overlooked opportunities.

I once walked into a small, quaint bakery selling dainty little cakes and expensive beverages, decorated in a cozy floral scheme; a place my auntie might have liked to take tea with a friend. The in-store music in this haven of ladylike repose? Heavy metal so loud it hurt my ears, despite being popular with the two kids left to man the shop while the owner was nowhere in evidence. The place was gone within a year.

As local SEOs, we can’t fix owners who aren’t determined to succeed, but our study of traditional marketing principles and consumer behavior can help us integrate the offline stream into the local, online one, making us better advisors. Likely you are already teaching the art of the offline review-ask. Whether your agency builds on this to begin managing billboards and print mailers directly for clients, or you are only in on meetings about these forms of outreach, the more you know, the better your chances at running successful campaigns.

It’s all local now, plus....

In communities across the US, townsfolk have long carried out the tradition of gathering on sidewalks for the pageantry of the annual parade in which the hallmarks of local life stream by them in procession. Local school marching bands, the hardware store’s float made entirely out of gardening tools, the church group in homemade Biblical costumes, the animal shelter with dogs in tow, and the Moose Club riding in an open car, waving to the crowd.

This is where we step in, leading the the local parade to march it past the eyes of digital consumers. We bring the NAP, citations, locally optimized content and review management into the stream, teaching clients how to be noticed by the crowd. And, we do this on the shoulders of the organic SEO and offline marketing communities’ constantly improving sense of the importance of truth in advertising.

In other words, everything that is offline, everything that is organic is now our own. We are simply adding the digital location data layer and a clear sense of direction to bring it all together. And, just to clarify, it’s not that the organic and offline streams weren’t feeding our particular river in the past — they always have been. It’s just that it has become increasingly obvious that a multi-disciplinary understanding does really belong to the work we do as local SEOs.

Manning a yare local SEO boat & charting a savvy course for the future

In the lingo of old salts at sea, a “yare” ship is one that is that is quick, agile and lively, and that’s exactly what your business or agency needs to be to handle the small but constant changes that impact the local SEO industry.

From the annals of local SEO history, you can find record after record of some of the top practitioners stating after each new update, filter or guideline change that their clients were only minorly affected instead of sunk deep. How do they achieve this enviable position? I’ve concluded that it’s because they have:

1. Become expert at seeing the holistic picture of marketing
2. Base their practices on this, sticking to basic guidelines and seeing human connections as the end goal of all marketing efforts

It’s by building up a sturdy base of intelligent, homocentric marketing materials (website, citations, social contributions, in-store, print, radio, etc.) that businesses can stand firm when there’s a slight change in the weather. It doesn’t matter whether Google hides or shows review stars, hammers down on thin content or on suspicious links because the bulk of the efforts being made by the business and its marketers aren’t tied to the minutiae of search engines’ whims — they’re tied to consumers.

It’s because of this dedicated consumer tie that enough that is good has been built to protect the business against massive losses with each new update or rule. Even a few bad reviews are really no problem. Consumers are still finding the business. Revenue is still coming in. Because of this sturdy base, the business can be yare, making quick, agile adjustments to fix problems and maximize the benefits of new opportunities which arise with each small change, rather than having to bail themselves out on a ship that has been sunk due to lack of broader marketing vision.

Let’s sum it up by saying that to chart a good course for future success, your company must know the technical aspects and historical tenets of local, organic, and offline marketing — but above all else, you must know consumers and have a business heart dedicated to their service. A mature heart is one that wisely balances the needs of self with the needs of others. I, for one, find my own heart all-in participating in this exciting and necessary maturation of our industry.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

http://ift.tt/2p7jp3o

The Homepage is Dead: A Story of Website Personalization

Posted by cara.harshman

In 1998, Jeff Bezos had a vision for the Internet. At that time he was four years into building Amazon. It was taking off as a humongous online emporium of books and music. In an interview with the Washington Post that year, Bezos made a visionary statement about the web. “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores,” he said.

Fast-forward 19 years and here we are in 2017. My Amazon homepage is extremely personalized to me. (In August it was showing me glow sticks and solar-powered lamps. It clearly knew I was going to Burning Man.)

Bezos’ vision is reality for Amazon.com and many more e-commerce sites. At this point, personalized product recommendations are table stakes for online retail. But we haven’t seen personalization become as popular across the rest of the non-retail web. Most businesses have one version of the homepage that is supposed to cater to all different sorts of people. The sites still say, “come one, come all!”

This is troubling. Marketers spend so much time and energy developing personas and messaging for the myriad audiences we want to turn into customers. But it usually stops there. It’s time we start extending this persona-driven, personalized marketing to our websites, and specifically the homepage. The homepage is the proverbial front door of our brands; often a landing page, it’s the first page you’ll go to find out who a company is and what it does.

As marketers, it’s our job to crack open the black box on how to do things that may seem like a mystery. SEO? Moz takes care of that one. Website personalization is another one of those mysteries. What are the problems you need to work through to get it done? How much does it cost? How valuable is it?

I want to help bust open that black box by sharing first-hand experience personalizing Optimizely.com. In my time on the marketing team there, we redesigned the homepage. We went from one average best homepage to 26 different versions of the homepage uniquely personalized to different visitors. Let’s talk about why we did it, what we did, and how it all performed (because of course we measured it).

The average best version of our homepage.

Homepage personalized for visitors from Target.	Homepage personalized for visitors from the travel industry.
Homepage personalized for visitors browsing optimizely.com late night.	Homepage personalized for visitors from Microsoft.

Why invest in website personalization?

We redesigned and personalized the homepage for three reasons:

1. To get closer to a global maximum. We had reached a local maximum on our current site. After four years of iteration and conversion optimization, we had achieved the best possible version of the existing design. New A/B tests on the page returned insignificant results. We had to design a radically different site to get closer to the global maximum with higher conversion rates and engagement. In other words, we were climbing a mountain and had reached a small hill, but our goal was to summit the peak.
2. To increase lead quality. Our existing homepage was filling the sales funnel with lots of not-so-great leads. Often, people wound up in a conversation with a sales-human who were not sufficiently educated about what Optimizely had to offer. Not a good situation for the lead or the sales-human. We had to redesign the experience so that folks understood our value.
3. To support account-based marketing (ABM). ABM is an approach to marketing and selling that deliberately aligns sales and marketing around a list of important accounts and delivers targeted campaigns to engage those accounts. The goal is to be highly intentional with who you sell to and nurturing those interactions with personalized content. This personalization campaign was intended to drive engagement with our target accounts.

What to personalize and for whom?

After knowing why we were personalizing, the next question becomes what are we personalizing and for whom? The “for whom” part of this question was our starting place. It’s the best starting point for any personalization campaign. You must define your audience (aka who you’re personalizing for) before you decide on the experience (aka what you’re going to show them).

Defining your audiences takes time and is a worthy investment because it’s the foundation of the campaign. We came up with a few traits for what makes a “good” audience:

• It should be identifiable. You should have a way to technically identify the thing that makes a visitor part of a specific audience.
• It should be valuable. Measured either in volume or strategic importance, the audiences should be worth something. Because of our account based marketing approach, some of our audiences consist of one company, but that company has humongous value to us.
• It should be differentiated enough to receive unique experiences. Your audiences should be distinguished enough to receive a unique experience.

With those traits in mind, you can define audiences across two axes: behavioral/what a visitor does and demographic/who a visitor is.

For our homepage campaign we chose to create unique experiences for these audiences:

• Named accounts: Current and prospective customers that are part of a target account list. We defined this by uploading a list into Optimizely and using Demandbase to identify the IP address of visitors coming from those companies.
• Industries: Visitors from target verticals which have strong use cases for A/B testing and personalization. We used Demandbase data for this as well, and CRM data.
• Geography: Is the visitor from North America or Europe or APAC and so on. For geography we used Optimizely targeting abilities.
• Customers: Visitors who are known Optimizely customers. We defined customers by identifying visitors who had an Optimizely login cookie on their browser.

A wireframe drawing of the new site with ample space for personalized content.

• Engaged visitors: Return visitors who have engaged with one or more of Optimizely’s digital properties in the past (blog, website, community, knowledge base, etc.). We executed this with behavioral targeting through Optimizely.

Once you have audiences defined — and don’t be surprised if this takes a while — you are ready to dissect your page and identify the places you want to personalize.

Sidenote: We had to redesign the homepage in order to make space for content that could be personalized. Take a look at the original site; you can see that there’s hardly anything on the page, no content to personalize! In order to do website personalization, you need ample real estate to create personalized experiences.

How did personalization perform?

This personalization campaign was, importantly, an A/B test: 50% of homepage visitors saw the old version, and 50% saw a personalized one. Personalization is a hypothesis like any other design/functionality change and should be treated with similar rigor as A/B testing. You want to know that the personalization is improving the experience/conversion rate/metrics, not decreasing them.

Here’s the A and B:

In the test we measured lead conversion rate, accounts created, lead qualification rate, and softer anecdotal data like how it helped our sales team in conversations and how our customers reacted to it.

#PracticeWhatYouPreach #Personalization @Optimizely is pretty cool; Went there at 430 AM & greeted w/ "Still Awake?" http://pic.twitter.com/iuSs0DVPU9
— Vic Maine (@Vic_Maine) June 6, 2016

Well done @Optimizely! Super personal home page! Haven’t visited site on this computer before and yet they know me! http://pic.twitter.com/ElXJ5H8nC6
— Sean Kennedy (@Sean_Kennedy) April 14, 2016

Let’s start with the qualitative data. In short, people loved the new homepage. They even tweeted about it and sent emails to our team. If your homepage design is worth tweeting about, that’s either a fantastic or a horrible sign. We were glad that it was all positive sentiment.

Quantitatively, the new individualized homepage experience performed better than the original.

Overall, we saw a:

• 1.5% increase in engagement
• 113% increase in conversions to Solutions page
• 117% increase in conversions on “Test it Out” CTA to start account creation process

The personalized site did not affect lead conversion rate immediately. Like most online businesses, Optimizely is constantly striving to improve conversion rate (for the right leads, of course). While this new personalized homepage experience is not immediately improving lead quality, the team were confident enough in the results — and in the future optimization opportunity — to move 100% of traffic to the new homepage experiences.

What’s next?

Optimizely successfully killed THE homepage, or rather the single version of the homepage for everyone. They now have a new baseline of personalized homepages to optimize from. Like it goes with A/B testing, one test just leads to another; we always learn something, whether the test wins, loses, or is inconclusive.

The homepage was the tip of the iceberg with personalization. Since launching the homepage, Optimizely has used personalization to add content recommendations on the blog, to run a highly targeted Apple Watch campaign to target accounts (an effective ABM campaign), and to surface relevant product information to potential customers.

The web Jeff Bezos imagined in 1998 has become reality and the opportunities to use personalization to design better web experiences just continue to grow.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

The Homepage is Dead: A Story of Website Personalization

Posted by cara.harshman

In 1998, Jeff Bezos had a vision for the Internet. At that time he was four years into building Amazon. It was taking off as a humongous online emporium of books and music. In an interview with the Washington Post that year, Bezos made a visionary statement about the web. “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores,” he said.

Fast-forward 19 years and here we are in 2017. My Amazon homepage is extremely personalized to me. (In August it was showing me glow sticks and solar-powered lamps. It clearly knew I was going to Burning Man.)

Bezos’ vision is reality for Amazon.com and many more e-commerce sites. At this point, personalized product recommendations are table stakes for online retail. But we haven’t seen personalization become as popular across the rest of the non-retail web. Most businesses have one version of the homepage that is supposed to cater to all different sorts of people. The sites still say, “come one, come all!”

This is troubling. Marketers spend so much time and energy developing personas and messaging for the myriad audiences we want to turn into customers. But it usually stops there. It’s time we start extending this persona-driven, personalized marketing to our websites, and specifically the homepage. The homepage is the proverbial front door of our brands; often a landing page, it’s the first page you’ll go to find out who a company is and what it does.

As marketers, it’s our job to crack open the black box on how to do things that may seem like a mystery. SEO? Moz takes care of that one. Website personalization is another one of those mysteries. What are the problems you need to work through to get it done? How much does it cost? How valuable is it?

I want to help bust open that black box by sharing first-hand experience personalizing Optimizely.com. In my time on the marketing team there, we redesigned the homepage. We went from one average best homepage to 26 different versions of the homepage uniquely personalized to different visitors. Let’s talk about why we did it, what we did, and how it all performed (because of course we measured it).

The average best version of our homepage.

Homepage personalized for visitors from Target.	Homepage personalized for visitors from the travel industry.
Homepage personalized for visitors browsing optimizely.com late night.	Homepage personalized for visitors from Microsoft.

Why invest in website personalization?

We redesigned and personalized the homepage for three reasons:

1. To get closer to a global maximum. We had reached a local maximum on our current site. After four years of iteration and conversion optimization, we had achieved the best possible version of the existing design. New A/B tests on the page returned insignificant results. We had to design a radically different site to get closer to the global maximum with higher conversion rates and engagement. In other words, we were climbing a mountain and had reached a small hill, but our goal was to summit the peak.
2. To increase lead quality. Our existing homepage was filling the sales funnel with lots of not-so-great leads. Often, people wound up in a conversation with a sales-human who were not sufficiently educated about what Optimizely had to offer. Not a good situation for the lead or the sales-human. We had to redesign the experience so that folks understood our value.
3. To support account-based marketing (ABM). ABM is an approach to marketing and selling that deliberately aligns sales and marketing around a list of important accounts and delivers targeted campaigns to engage those accounts. The goal is to be highly intentional with who you sell to and nurturing those interactions with personalized content. This personalization campaign was intended to drive engagement with our target accounts.

What to personalize and for whom?

After knowing why we were personalizing, the next question becomes what are we personalizing and for whom? The “for whom” part of this question was our starting place. It’s the best starting point for any personalization campaign. You must define your audience (aka who you’re personalizing for) before you decide on the experience (aka what you’re going to show them).

Defining your audiences takes time and is a worthy investment because it’s the foundation of the campaign. We came up with a few traits for what makes a “good” audience:

• It should be identifiable. You should have a way to technically identify the thing that makes a visitor part of a specific audience.
• It should be valuable. Measured either in volume or strategic importance, the audiences should be worth something. Because of our account based marketing approach, some of our audiences consist of one company, but that company has humongous value to us.
• It should be differentiated enough to receive unique experiences. Your audiences should be distinguished enough to receive a unique experience.

With those traits in mind, you can define audiences across two axes: behavioral/what a visitor does and demographic/who a visitor is.

For our homepage campaign we chose to create unique experiences for these audiences:

• Named accounts: Current and prospective customers that are part of a target account list. We defined this by uploading a list into Optimizely and using Demandbase to identify the IP address of visitors coming from those companies.
• Industries: Visitors from target verticals which have strong use cases for A/B testing and personalization. We used Demandbase data for this as well, and CRM data.
• Geography: Is the visitor from North America or Europe or APAC and so on. For geography we used Optimizely targeting abilities.
• Customers: Visitors who are known Optimizely customers. We defined customers by identifying visitors who had an Optimizely login cookie on their browser.

A wireframe drawing of the new site with ample space for personalized content.

• Engaged visitors: Return visitors who have engaged with one or more of Optimizely’s digital properties in the past (blog, website, community, knowledge base, etc.). We executed this with behavioral targeting through Optimizely.

Once you have audiences defined — and don’t be surprised if this takes a while — you are ready to dissect your page and identify the places you want to personalize.

Sidenote: We had to redesign the homepage in order to make space for content that could be personalized. Take a look at the original site; you can see that there’s hardly anything on the page, no content to personalize! In order to do website personalization, you need ample real estate to create personalized experiences.

How did personalization perform?

This personalization campaign was, importantly, an A/B test: 50% of homepage visitors saw the old version, and 50% saw a personalized one. Personalization is a hypothesis like any other design/functionality change and should be treated with similar rigor as A/B testing. You want to know that the personalization is improving the experience/conversion rate/metrics, not decreasing them.

Here’s the A and B:

In the test we measured lead conversion rate, accounts created, lead qualification rate, and softer anecdotal data like how it helped our sales team in conversations and how our customers reacted to it.

#PracticeWhatYouPreach #Personalization @Optimizely is pretty cool; Went there at 430 AM & greeted w/ "Still Awake?" http://pic.twitter.com/iuSs0DVPU9
— Vic Maine (@Vic_Maine) June 6, 2016

Well done @Optimizely! Super personal home page! Haven’t visited site on this computer before and yet they know me! http://pic.twitter.com/ElXJ5H8nC6
— Sean Kennedy (@Sean_Kennedy) April 14, 2016

Let’s start with the qualitative data. In short, people loved the new homepage. They even tweeted about it and sent emails to our team. If your homepage design is worth tweeting about, that’s either a fantastic or a horrible sign. We were glad that it was all positive sentiment.

Quantitatively, the new individualized homepage experience performed better than the original.

Overall, we saw a:

• 1.5% increase in engagement
• 113% increase in conversions to Solutions page
• 117% increase in conversions on “Test it Out” CTA to start account creation process

The personalized site did not affect lead conversion rate immediately. Like most online businesses, Optimizely is constantly striving to improve conversion rate (for the right leads, of course). While this new personalized homepage experience is not immediately improving lead quality, the team were confident enough in the results — and in the future optimization opportunity — to move 100% of traffic to the new homepage experiences.

What’s next?

Optimizely successfully killed THE homepage, or rather the single version of the homepage for everyone. They now have a new baseline of personalized homepages to optimize from. Like it goes with A/B testing, one test just leads to another; we always learn something, whether the test wins, loses, or is inconclusive.

The homepage was the tip of the iceberg with personalization. Since launching the homepage, Optimizely has used personalization to add content recommendations on the blog, to run a highly targeted Apple Watch campaign to target accounts (an effective ABM campaign), and to surface relevant product information to potential customers.

The web Jeff Bezos imagined in 1998 has become reality and the opportunities to use personalization to design better web experiences just continue to grow.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

http://ift.tt/2qnJVJE

Pop-Ups, Overlays, Modals, Interstitials, and How They Interact with SEO - Whiteboard Friday

Posted by randfish

Have you thought about what your pop-ups might be doing to your SEO? There are plenty of considerations, from their timing and how they affect your engagement rates, all the way to Google's official guidelines on the matter. In this episode of Whiteboard Friday, Rand goes over all the reasons why you ought to carefully consider how your overlays and modals work and whether the gains are worth the sacrifice.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we're chatting about pop-ups, overlays, modals, interstitials, and all things like them. They have specific kinds of interactions with SEO. In addition to Google having some guidelines around them, they also can change how people interact with your website, and that can adversely or positively affect you accomplishing your goals, SEO and otherwise.

Types

So let's walk through what these elements, these design and UX elements do, how they work, and best practices for how we should be thinking about them and how they might interfere with our SEO efforts.

Pop-ups

So, first up, let's talk specifically about what each element is. A pop-up now, okay, there are a few kinds. There are pop-ups that happen in new windows. New window pop-ups are, basically, new window, no good. Google hates those. They are fundamentally against them. Many browsers will stop them automatically. Chrome does. Firefox does. In fact, users despise these as well. There are still some spammy and sketchy sites out there that use them, but, generally speaking, bad news.

Overlays

When we're talking about a pop-up that happens in the same browser window, essentially it's just a visual element, that's often also referred to as an overlay. So, for the purposes of this Whiteboard Friday, we'll call that an overlay. An overlay is basically like this, where you have the page's content and there's some smaller element, a piece, a box, a window, a visual of some kind that comes up and that essentially says, maybe it says, "Sign up for my email newsletter," and then there's a place to enter your email, or, "Get my book now," and you click that and get the book. Those types of overlays are pretty common on the web, and they do not create quite the same problems that pop-ups do, at least from Google's perspective. However, we'll talk about those later, there are some issues around them, especially with mobile.

Modals

Modals tend to be windows of interaction, tend to be more elements of use. So lightboxes for images is a very popular modal. A modal is something where you are doing work inside that new box rather than in the content that's underneath it. So a sign-in form that overlays, that pops up over the rest of the content, but that doesn't allow you to engage with this content underneath it, that would be considered a modal. Generally, most of the time, these aren't a problem, unless they are something like spam, or advertising, or something that's taking you out of the user experience.

Interstitials

Then finally, interstitials are essentially, and many of these can also be called interstitial experiences, but a classic interstitial is something like what Forbes.com does. When you visit Forbes, an article for the first time, you get this, "Welcome. Our sponsor of the day is Brawndo. Brawndo, it has what plants need." Then you can continue after a certain number of seconds. These really piss people off, myself included. I really hate the interstitial experience. I understand that it's an advertising thing. But, yeah, Google hates them too. Not quite enough to kick Forbes out of their SERPs entirely yet, but, fingers crossed, it will happen sometime soon. They have certainly removed plenty of other folks who have gone with invasive or overly heavy interstitials over the years and made those pretty tough.

What are the factors that matter for SEO?

A) Timing

Well, it turns out timing is a big one. So when the element appears matters. Basically, if the element shows up initially upon page load, they will consider it differently than if it shows up after a few minutes. So, for example, if you have a "Sign Up Now" overlay that pops up the second you visit the page, that's going to be treated differently than something that happens when you're 80% or you've just finished scrolling through an entire blog post. That will get treated very differently. Or it may have no effect actually on how Google treats the SEO, and then it really comes down to how users do.

Then how long does it last as well. So interstitials, especially those advertising interstitials, there are some issues governing that with people like Forbes. There are also some issues around an overlay that can't be closed and how long a window can pop up, especially if it shows advertising and those types of things. Generally speaking, obviously, shorter is better, but you can get into trouble even with very short ones.

B) Interaction

Can that element easily be closed, and does it interfere with the content or readability? So Google's new mobile guidelines, I think as of just a few months ago, now state that if an overlay or a modal or something interferes with a visitor's ability to read the actual content on the page, Google may penalize those or remove their mobile-friendly tags and remove any mobile-friendly benefit. That's obviously quite concerning for SEO.

C) Content

So there's an exception or an exclusion to a lot of Google's rules around this, which is if you have an element that is essentially asking for the user's age, or asking for some form of legal consent, or giving a warning about cookies, which is very popular in the EU, of course, and the UK because of the legal requirements around saying, "Hey, this website uses cookies," and you have to agree to it, those kinds of things, that actually gets around Google's issues. So Google will not give you a hard time if you have an overlay interstitial or modal that says, "Are you of legal drinking age in your country? Enter your birth date to continue." They will not necessarily penalize those types of things.

Advertising, on the other hand, advertising could get you into more trouble, as we have discussed. If it's a call to action for the website itself, again, that could go either way. If it's part of the user experience, generally you are just fine there. Meaning something like a modal where you get to a website and then you say, "Hey, I want to leave a comment," and so there's a modal that makes you log in, that type of a modal. Or you click on an image and it shows you a larger version of that image in a modal, again, no problem. That's part of the user experience.

D) Conditions

Conditions matter as well. So if it is triggered from SERP visits versus not, meaning that if you have an exclusionary protocol in your interstitial, your overlay, your modal that says, "Hey, if someone's visiting from Google, don't show this to them," or "If someone's visiting from Bing, someone's visiting from DuckDuckGo, don't show this to them," that can change how the search engines perceive it as well.

It's also the case that this can change if you only show to cookied or logged in or logged out types of users. Now, logged out types of users means that everyone from a search engine could or will get it. But for logged in users, for example, you can imagine that if you visit a page on a social media site and there's a modal that includes or an overlay that includes some notification around activity that you've already been performing on the site, now that becomes more a part of the user experience. That's not necessarily going to harm you.

Where it can hurt is the other way around, where you get visitors from search engines, they are logged out, and you require them to log in before seeing the content. Quora had a big issue with this for a long time, and they seem to have mostly resolved that through a variety of measures, and they're fairly sophisticated about it. But you can see that Facebook still struggles with this, because a lot of their content, they demand that you log in before you can ever view or access it. That does keep some of their results out of Google, or certainly ranking lower.

E) Engagement impact

I think this is what Google's ultimately trying to measure and what they're trying to essentially say, "Hey, this is why we have these issues around this," which is if you are hurting the click-through rate or you're hurting pogo-sticking, meaning that more people are clicking onto your website from Google and then immediately clicking the Back button when one of these things appears, that is a sign to Google that you have provided a poor user experience, that people are not willing to jump through whatever hoop you've created for them to get access your content, and that suggests they don't want to get there. So this is sort of the ultimate thing that you should be measuring. Some of these can still hurt you even if these are okay, but this is the big one.

Best practices

So some best practices around using all these types of elements on your website. I would strongly urge you to avoid elements that are significantly harming UX. If you're willing to take a small sacrifice in user experience in exchange for a great deal of value because you capture people's email addresses or you get more engagement of other different kinds, okay. But this would be something I'd watch.

There are three or four metrics that I'd urge you to check out to compare whether this is doing the right thing. Those are:

• Bounce rate
• Browse rate
• Return visitor rates, meaning the percentage of people who come back to your site again and again, and
• Time on site after the element appears

So those four will help tell you whether you are truly interfering badly with user experience.

On mobile, ensure that your crucial content is not covered up, that the reading experience, the browsing experience isn't covered up by one of these elements. Please, whatever you do, make those elements easy and obvious to dismiss. This is part of Google's guidelines around it, but it's also a best practice, and it will certainly help your user experience metrics.

Only choose to keep one of these elements if you are finding that the sacrifice... and there's almost always a sacrifice cost, like you will hurt bounce rate or browse rate or return visitor rate or time on site. You will hurt it. The question is, is it a slight enough hurt in exchange for enough gain, and that's that trade-off that you need to decide whether it's worth it. I think if you are hurting visitor interaction by a few seconds on average per visit, but you are getting 5% of your visitors to give you an email address, that's probably worth it. If it's more like 30 seconds and 1%, maybe not as good.

Consider removing the elements from triggering if the visit comes from search engines. So if you're finding that this works fine and great, but you're having issues around search guidelines, you could consider potentially just removing the element from any visit that comes directly from a search engine and instead placing that in the content itself or letting it happen on a second page load, assuming that your browse rate is decently high. That's a fine way to go as well.

If you are trying to get the most effective value out of these types of elements, it tends to be the case that the less common and less well used the visual element is, the more interaction and engagement it's going to get. But the other side of that coin is that it can create a more frustrating experience. So if people are not familiar with the overlay or modal or interstitial visual layout design that you've chosen, they may engage more with it. They might not dismiss it out of hand, because they're not used to it yet, but they can also get more frustrated by it. So, again, return to looking at those metrics.

With that in mind, hopefully you will effectively, and not too harmfully to your SEO, be able to use these pop-ups, overlays, interstitials, modals, and all other forms of elements that interfere with user experience.

And we'll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!